Having just moved into new larger premises in Stokenchurch to allow future growth, specialist provider Franchise Finance Limited is currently hiring a Business Development manager, a leasing sales executive and business planning consultants and have plans to expand and recruit even more people in 2018.
Commenting on the reasons behind their success, Stuart Walsh, Managing Director said, “There are three core principles that underpin our success: our specialist knowledge and focus on franchising, our first-class customer service, and our people.”
He continued, “Everyone says they deliver excellent customer service but when you speak to customers they often have a different perspective. You only need to look at the independent reviews from our satisfied customers that we publish on our website to evidence what they think of our service levels.”
Asked how he is achieving this across the business, Stuart responded, “You have to create the right environment where your people feel truly engaged with what you do and understand clearly how we help our customers. You have to lead from the front with a passion and energy and set the right example, how you talk to and treat your people affects how they deal with your customers.”
“I read a quote from Richard Branson that resonated with me. He said if you look after your staff, they will look after your customers.”
“All our team love coming to work here. We set challenging goals and work together to ensure we deliver them and our growth ambitions provide career opportunity for everyone.”